Privacy Policy
Ghostland is built around private, confidential reports. This policy explains what information we collect, how we use it, and the choices you have regarding your personal information.
Last updated: May 17, 2026
Privacy first
Your report is reviewed privately. We do not sell your personal information, and we do not publish your report without permission.
- Private report review
- No sale of personal data
- Manual processing
- Deletion requests available
1. Who we are
Ghostland provides private online guidance, practical checks, and optional home-clearing support for people who report possible paranormal activity or unexplained experiences in their home.
For privacy questions, you can contact us at:
Email: privacy@ghostland.com
2. Information we collect
We may collect information you provide directly through our forms, emails, or communication with Ghostland. This may include:
- Your name.
- Your email address.
- Your country or general location.
- The type of place you are reporting, such as apartment, house, office, or cabin.
- Your written description of the activity or situation.
- Details such as when the activity started, how often it happens, where it happens, and who has experienced it.
- Information about practical checks you have already made.
- Your selected fear level or requested type of support.
- Any other information you choose to include in your report.
We may also collect limited technical information automatically, such as IP address, browser type, device information, approximate location derived from technical data, pages visited, and timestamps. This may happen through WordPress, hosting logs, security tools, caching tools, analytics tools, or similar website technology.
3. How we use your information
We use the information we collect to:
- Review your private report.
- Respond to your message or request.
- Provide calm next steps, practical checks, or optional home-clearing support.
- Recommend a suitable service if further support appears appropriate.
- Improve the Ghostland website, services, forms, and user experience.
- Protect the website from spam, abuse, fraud, or security issues.
- Keep basic business records where required.
- Comply with legal obligations.
We do not use your private report to publicly identify you without your permission.
Ghostland may use secure internal systems and trusted service providers to help organize, review, analyze, and respond to private reports. Where possible, personal identifying details are removed or limited before such systems or providers are used.
4. Legal basis for processing
If you are in the European Union, European Economic Area, United Kingdom, or another region with similar data protection rules, we rely on one or more legal bases to process your information:
- Consent: when you submit a report or choose to contact Ghostland.
- Contract or pre-contract steps: when we respond to your request or provide a service you ask about or purchase.
- Legitimate interests: to operate, secure, improve, and respond through the website.
- Legal obligations: when we are required to keep records or respond to lawful requests.
GDPR and UK GDPR transparency rules generally require businesses to tell people what information is collected, why it is used, who controls it, how long it is kept, and what rights individuals have. This policy is designed to provide that information in a clear way.
5. Sensitive information
Some reports may contain personal or emotional details about your home, fear, sleep, stress, family members, pets, or unusual experiences. Please only share information that you are comfortable sending to Ghostland.
Do not submit highly sensitive information unless it is necessary for us to understand your request. If you believe there is an immediate safety, medical, legal, electrical, gas, carbon monoxide, or criminal concern, contact the appropriate emergency, medical, or professional service first.
7. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required by law.
- Private reports may be kept while we review and respond to your request.
- Correspondence may be kept as part of customer support and service records.
- Technical logs may be kept for a limited time for security, troubleshooting, and website operation.
- Payment or business records may be kept as required for accounting or legal reasons.
You may request deletion of your personal information, subject to legal or legitimate business record-keeping requirements.
8. Your privacy rights
Depending on where you live, you may have rights regarding your personal information. These may include the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your personal information.
- Object to or restrict certain processing.
- Request a copy of your information in a portable format.
- Withdraw consent where processing is based on consent.
- Complain to a data protection authority, where applicable.
To make a request, contact us at privacy@ghostland.com.
9. International visitors
Ghostland may be accessed by visitors from different countries. Your information may be processed in the country where our website, email, hosting, or service providers operate.
If you access Ghostland from outside the country where the website is hosted or operated, you understand that your information may be transferred and processed internationally. We aim to use reasonable safeguards when personal information is transferred or processed across borders.
10. California privacy notice
If you are a California resident, you may have additional rights under California privacy laws, including the right to know, access, correct, delete, and opt out of certain sharing or selling of personal information.
Ghostland does not sell personal information. If we ever introduce advertising or tracking that may be considered “sharing” under California law, we will update this policy and provide an appropriate opt-out method.
To make a California privacy request, contact us at privacy@ghostland.com.
11. Canadian privacy notice
If you are located in Canada, privacy laws such as PIPEDA may apply to commercial handling of personal information. We aim to collect only information needed for the purposes described in this policy, use it only for those purposes, protect it with reasonable safeguards, and provide a way to request access or correction.
13. Payments
The private report is free. If you later choose to purchase a paid service, payment may be processed by a third-party payment provider. Ghostland does not need to store full payment card information on this website.
Any payment provider used may collect and process payment information under its own privacy policy.
14. Security
We use reasonable measures to help protect personal information from unauthorized access, loss, misuse, or disclosure. No website, email system, or internet transmission is completely secure, so we cannot guarantee absolute security.
15. Children
Ghostland is intended for users who are 18 years or older. If you are under 18, a parent or legal guardian must submit a report on your behalf or give permission before you use the service.
If you believe a child has submitted personal information without appropriate permission, contact us so we can review and delete it where appropriate.
16. Changes to this policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of the page.
17. Contact
For privacy questions, access requests, correction requests, or deletion requests, contact:
Email: privacy@ghostland.com
If you have questions about this Privacy Policy or how your information is handled, please contact Ghostland at privacy@ghostland.com.